ECS Tuning – Wadsworth

Returns Agent:

ECS Tuning, a worldwide leader in the automotive parts and aftermarket accessories industry, is looking for a motivated candidate to join our Returns Team. The success of ECS Tuning is driven by a group of automotive passionate team members who have the tenacity for results and an unrelenting determination to succeed. We offer a unique blend of family-owned values in an upbeat and technologically savvy environment.

ECS’ Returns Department facilitates a positive customer experience by processing customer returns within a 24-hour window.  Our ideal candidate is a team player with strong communication skills, a motivated problem solver, and a process challenger.  If you possess those characteristics, we can teach you the rest!

This is a full – time opportunity reporting to the Returns Supervisor.

Essential Duties & Responsibilities:

  • Process Inbound Customer Returns in Timely and Efficient Manner
  • Visually Inspect Returned Product for Wear/Tear/Installation Damage
  • Rework Returned Items with Damaged Packaging for Resale
  • Work with Customer Service on Problem Resolution
  • Follow Systems and Procedures Outlined by Returns Supervisor
  • Daily Department Clean-Up and Organization

Requirements:

  • Willingness to be flexible and a team player
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Highly motivated self-starter/quick learner
  • Demonstrate a positive and upbeat attitude
  • Ability to lift up to 60 lbs carrying/walking/standing
  • Ability to stand and work for an 8-hour shift

What Success Looks Like:

  • Meeting and exceeding customer expectations by processing returns within 24 hours.
  • Honest and transparent communication creating win-win partnerships between our customers, associates, and vendors.
  • Collaboration with other departments to identify and resolve issues in a timely manner.
  • Demonstrate the ability to problem-solve and take active measures towards resolution independently, while collaborating with other team members, departments and vendors when appropriate.
  • Display the ability to take and receive constructive feedback as a means of professional development.

ECS Tuning offers a competitive compensation package including excellent Medical, Vision, and Dental coverage, 401K retirement plan and paid vacation.

Please include salary expectations along with ECS Tuning Job Application. This position requires relocation to Wadsworth, Ohio area.

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